What is our crash replacement policy?
A crash replacement policy on MTB gear??? Really?
Yes. Really.
We are so confident in the strength and build quality of our gear, that if you manage to crash and break it within 1 year of purchase we will give you a 50% discount when you re-order a replacement.
Just contact us via info@contextridewear.co.uk with photographs and descriptions of the damage and we will get back to support you as soon as we can.
Our priority is that you are out there riding your bike, so we will help you get a replacement as quickly as possible.
Scheme Limitations
- The intent of the scheme is to replace items which have suffered a crash and can no longer be used for their primary purpose.
- The failures can include a loss of structural integrity, rips, broken seams, buckles, or straps.
- The scheme is not intended to be used to replace items with minor cosmetic damage or 'wear and tear'.
- 'Wear and tear' is defined as any minor damage that results just from the primary activity of riding. Examples would be; minor scrapes, catching them on a sharp part of the bike or pedal, etc. These are things that are expected and will happen to any kit randomly, and as a function of normal riding activity.
All of the crash replacement and warranty failures are used as valuable information for improving the design of our products in the future; either in the next batch of product produced, or as part of a clean-sheet design for the next generation of that product. So you are part of our R&D process in order to provide the market with the best products possible.