Context Ridewear was created with a clear vision in mind, to provide MTB gear to the market based on 3 key principles:
1. Reliable
Our gear is engineered for Gravity-oriented riding, our passion for 20+ years. Our experience as riders and consumers made it obvious what we wanted to create; Gear which didn't rip or tear so easily in a crash and gave us the confidence we needed to go harder and faster than ever. We also understand that when pushing the limits, something has to give - and that's why we back up your purchase with our 'Crash replacement policy' so that you can keep on shredding in our gear.
2. Timeless
Other gear brands change their style and colours every single year. We decided that our gear brand would have a core line of colours which all could be mixed and matched, and always looked great. Wearing any of our gear combinations is as simple as throwing on an old T-shirt and Jeans, leaving you to focus on just riding your mountain bike.
3. Unbeatable Value
We achieve unbeatable prices by doing as much as we possibly can in-house. That includes the product research and design, marketing, web design and development, as well as handing all dispatch and returns personally from our UK premises. Everything you see, experience and touch has been done personally by us. This avoids fees charged by retailers, importers, distribution centres; So our gear is great quality AND the best possible value.
Returns Policy
You may return all new clothing items for a full refund, so long as they are only tried on for fit at home and aren't worn out on the trails. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Unlike other companies, we don't set an arbitrary time limit for returns - you can send them back whenever you like as long as they're unused.
You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1-2 business days), and the time it takes your bank or payment processor to process our refund request (2-3 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. It is also possible to submit a return request from the confirmation emails you receive.
Shipping
We can ship to virtually any address in the world. Items are usually dispatched within 1-2 working days. UK orders are sent via Royal Mail 24hr Tracked, absolutely FREE.
All international orders are sent by International tracked mail.
Privacy
Context Ridewear do not hold or retain any personal customer information, other than contact information provided for the purposes of fulfilling the order. All payment and credit card information is held, managed and secured by your chosen payment provider.